RETURNS AND REFUND POLICY
Changed your mind?
Items with meditations
The majority of our products and services are personalised with intense meditations. Due to the nature of the spiritual meditations, these products and services can not be transferred to another
person. For this reason, we regret that we cannot accept returns or offer a refund on these products unless cancelled within 24 hours of placing your order. This will incur a £25.00
cancellation fee. Please only order at your own risk.
Items without meditations
Exceptions: The following items listed below are not personalised with meditations and so are eligible for a refund if you have changed your mind. Please return the item in its original condition
and we will exchange or refund it for you. You must inform us within 14 days of receiving your order and you have a further 14 days to return the item back to us. By original condition, we expect
this to mean that you have kept the packaging and labels and the item is undamaged and unused. Any documentation or accessories must be returned with the item. Once returned, we will refund the
person who originally paid for the order via the same method of payment minus the £25.00 cancellation fee.
Eligible items: Essential oils, incense cones, incense sticks, mystic dews, incense accessories, essential oil accessories, bath potions, face masks, aromatherapy handmade soaps, dream catchers,
Trance make-up and the Tibetan range.
Note: Bath and beauty items including the Trance make-up range will only be accepted if we are satisfied that the item is sealed and unused due to health and hygiene reasons.
Important: We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met. The original postage payment will not be refunded.
The buyer is responsible for return shipping and insurance. We strongly suggest obtaining a tracking number.
Faulty Goods or Goods Not As Described
It is your legal right to return any goods which are faulty or not as described for a full refund or an exchange. Please contact a member of the team on 02039748699
or email email@example.com so we can organise this for you. We will provide a pre-addressed shipping label for faulty products.
Please allow up to 2 weeks for delivery of your order. If you still have not received your delivery after this time, please inform us on 02039748699 or
email firstname.lastname@example.org and we will look into this for you.
If you receive a delivery and have items missing, please notify us within 48 hours of accepting the delivery on 020339748699 or email email@example.com in order to be eligible for a
replacement or refund. Failure to inform KismatKarma within this time frame will result in no refund or replacement items being sent.
Do not accept any parcels that looks tampered with. If a box or parcel is open or partly open, do not accept delivery and put your claim in with the delivery company directly.
Drop off items for Energy Clearing or Disposal
Clients may drop off items for energy clearing or disposal if they feel negative energies are attached to certain items. A fee is payable for this service prior to the drop off, unless you are
droppping off items in conjunction with another service such as a Paranormal Investigation.
Jewellery and money are not accepted as drop off items (or gifts).
Products that you wish to drop off must be declared on a drop off form which should be signed and dated.
Products dropped off for energy clearing will be cleared within one month. It is the customer's responsibilty to collect their items within this timeframe.
Items for Collection
Collections usually take place on Sundays and Mondays, apart from bank holidays. Kindly notify us 48hrs prior your collection to arrange this.
If you have purchased an item, then please bring your collection slip or receipt with you on the day of collection.
If you would like to collect an item that had been handed over to be disposed, unfortunately such items will not be returnable.
If you have dropped off items for energy clearing, it is the cutomer's responsibility to collect their items within the month.
Items holding onto negative energy that are dropped off to KismatKarma should be collected within one month. It is the customer's resposibilty to collect these items within this reasonable
timeframe. All uncollected items will be kept to one side for a maximum period of eight months. If the items are still not collected then KismatKarma hold the right to dispose or destroy these items.