Terms and Conditions


Our products are not medical devices. Our products are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.

Any statements made by have not been evaluated by the Food and Drug Administration or MHRA. Do not use our products if you have any pre-existing medical condition or are taking any medication. Alternatively ask your doctor before using any product. Use in conjunction with a well balanced diet and regular intense exercise program. Perform The Quantum tests at your own risk. All information provided by is for educational or entertainment purposes only and should not be taken seriously. We apologise in advance if any information provided by us offends anyone, as this is not intentional. Any treatments or products promoted by KismatKarma Ltd or are not to be used as a replacement for any medical treatments. We do not guarantee 100% accuracy for any of the descriptions for any of the products or services promoted by or KismatKarma Ltd.



Cancellation Policy


We require 72 hours notice if you wish to cancel your appointment. You will receive a refund minus a £25.00 cancellation fee


If you cancel within 72 hours of your appointment, no refund will be issued.


It is only possible to reschedule your appointment for another date if you give us 72 hours notice. There is no charge for this.



It is your responsibility to be ready to start your reading at your allotted appointment time. For over the the telephone readings, you must ensure that your phone is on and working and that you are ready to receive the call. For skype readings, make sure you are online. If you have chosen a face-to-face reading, it is your responsibility to ensure that you reach our offices promptly so that you do not lose any of your reading time. We recommend arriving 10 minutes prior to your scheduled appointment. We will be unable to extend your appointment if the delay is down to the client.


Paranormal Investigations


Paranormal investigations will be conducted and carried out based on the information provided via the consultation form submitted by the customer. Please be open and very honest with the paranormal activity you are or have experienced at the premises that you wish to have investigated, as this effects the quality of the service. A paranormal investigation report takes approximately four weeks to complete and this time frame may vary according to mitigating circumstances. This service is non refundable once the initial payment has been made.


Karmic Clearing


Due to the nature of this service, we cannot guarantee any outcome. Please keep this in mind if you do decide to book this service. A karmic clearing involves intense spiritual work by the psychic department, therefore this service is non refundable.


Holistic Healing


Any holistic healing service can only be provided after you have had a full consultation for the healing you wish to have. Please note that this is a legal requirement and we refuse to provide a healing without having conducted a consultation first. All consultations will have to be conducted face to face as this is the correct legal, ethical and moral method of providing a consultation.






Changed your mind?


Items with meditations


The majority of our products and services are personalised with intense meditations. Due to the nature of the spiritual meditations, these products and services can not be transferred to another person. For this reason, we regret that we cannot accept returns or offer a refund on these products unless cancelled within 24 hours of placing your order. This will incur a £25.00 cancellation fee. Please only order at your own risk.


Items without meditations


Exceptions: The following items listed below are not personalised with meditations and so are eligible for a refund if you have changed your mind. Please return the item in its original condition and we will exchange or refund it for you. You must inform us within 14 days of receiving your order and you have a further 14 days to return the item back to us. By original condition, we expect this to mean that you have kept the packaging and labels and the item is undamaged and unused. Any documentation or accessories must be returned with the item. Once returned, we will refund the person who originally paid for the order via the same method of payment minus the £25.00 cancellation fee.


Eligible items: Essential oils, incense cones, incense sticks, mystic dews, incense accessories, essential oil accessories, bath potions, face masks, aromatherapy handmade soaps, dream catchers, Trance make-up and the Tibetan range.


Note: Bath and beauty items including the Trance make-up range will only be accepted if we are satisfied that the item is sealed and unused due to health and hygiene reasons.



Important:  We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met. The original postage payment will not be refunded. The buyer is responsible for return shipping and insurance. We strongly suggest obtaining a tracking number.



Faulty Goods or Goods Not As Described


It is your legal right to return any goods which are faulty or not as described for a full refund or an exchange. Please contact a member of the team on 02039748699 or email so we can organise this for you. We will provide a pre-addressed shipping label for faulty products.


Missing Items


Please allow up to 2 weeks for delivery of your order. If you still have not received your delivery after this time, please inform us on 02039748699  or email and we will look into this for you.


If you receive a delivery and have items missing, please notify us within 48 hours of accepting the delivery on 020339748699 or email in order to be eligible for a replacement or refund. Failure to inform KismatKarma within this time frame will result in no refund or replacement items being sent.


Tampered Goods


Do not accept any parcels that looks tampered with. If a box or parcel is open or partly open, do not accept delivery and put your claim in with the delivery company directly.


Drop off items for Energy Clearing or Disposal


Clients may drop off items for energy clearing or disposal if they feel negative energies are attached to certain items. A fee is payable for this service prior to the drop off, unless you are droppping off items in conjunction with another service such as a Paranormal Investigation. 

Jewellery and money are not accepted as drop off items (or gifts). 

Products that you wish to drop off must be declared on a drop off form which should be signed and dated. 

Products dropped off for energy clearing will be cleared within one month. It is the customer's responsibilty to collect their items within this timeframe. 


Items for Collection 


Collections usually take place on Sundays and Mondays, apart from bank holidays. Kindly notify us 48hrs prior your collection to arrange this. 

If you have purchased an item, then please bring your collection slip or receipt with you on the day of collection. 

If you would like to collect an item that had been handed over to be disposed, unfortunately such items will not be returnable. 

If you have dropped off items for energy clearing, it is the cutomer's responsibility to collect their items within the month. 


Uncollected items


Items holding onto negative energy that are dropped off to KismatKarma should be collected within one month. It is the customer's resposibilty to collect these items within this reasonable timeframe. All uncollected items will be kept to one side for a maximum period of eight months. If the items are still not collected then KismatKarma hold the right to dispose or destroy these items.  




Undeclared payments

Any funds received into our account without an order being placed, will be considered

a donation. 

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) 

Privacy Policy

Our privacy policy is very simple. If you sign up to our mailing list you may receive emails which may be of interest to you.

The information we hold on our databases is your name, email address,

and your phone number and in some cases your postal address.

If you have requested our matrimonial service then we will have your photograph and credientials you have given us to share with potential matches. These details may be deleted after the service is provided

If you request our blessings tokens then we will have your photograph and details you provide via email. These details may be deleted after the service is provided. 

We DO NOT share any information whatsoever with 3rd parties. 

You are free at any time to unsubscribe from our lists either by clicking on the unsubscribe button or by blocking us from your email settings.

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Contact Us


Hyde Park Hayes

Building 3, 5th-6th Floor

11 Millington Road

Hayes, Middlesex




Tel: +44 2039748699

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